Refund & Returns Policy
Overview
At Jayden Ethnic Market Limited, we value our customers and strive to ensure you are fully satisfied with every purchase. This Refund and Returns Policy outlines your rights and our responsibilities in accordance with UK consumer protection laws.
Returns
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You have the right to return most non-perishable goods within 14 days of delivery if you are not completely satisfied.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Certain products are exempt from return, including:
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Perishable goods such as fresh foods, meat, fish, fruits, and vegetables.
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Personal care, hair, and beauty products that have been opened.
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Fabrics that have been cut or tailored to customer specification.
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Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 working days, and a credit will automatically be applied to your original method of payment.
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Shipping costs are non-refundable unless the item was faulty or damaged on delivery.
Exchanges
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We only replace items if they are defective, damaged, or sent in error.
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If you need to exchange an item, please contact us at info@jaydenethnicmarket.co.uk or call us at +44 7494 037220 before returning the item.
Return Shipping
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To return your product, please contact us to confirm the correct return address.
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Customers are responsible for paying their own shipping costs for returns unless the item was faulty, damaged, or incorrectly supplied.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
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📧 Email: info@jaydenethnicmarket.co.uk
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📞 Phone: +44 7494 037220
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